Warranty, Returns & Claims Policy
Last Updated: September 2026
At Union Overland, we stand behind the products we sell and the brands we work with. Our goal is to provide clear pre-purchase information, fitment assistance, and dependable support after your purchase.
Because Union Overland carries products from multiple manufacturers, return eligibility, warranty periods, exclusions, claim procedures, and remedies may vary by product and manufacturer. The terms below establish Union Overland's general policies; however, product-specific or manufacturer-specific terms may also apply.
Customers are strongly encouraged to contact us at info@unionoverland.com before purchasing if they would like confirmation of the exact warranty, return eligibility, fitment requirements, or other terms applicable to a particular product.
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer protection law.
30-Day Return Policy
Unless otherwise specified, Union Overland accepts eligible returns requested within 30 days of the date of delivery.
To qualify for a standard return, the product must:
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Be unused and uninstalled;
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Be in new and resalable condition;
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Include all original packaging, hardware, accessories, manuals, and components;
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Be free from damage, modification, wear, dirt, marks, or evidence of installation; and
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Meet any additional manufacturer-specific return requirements.
All returns require authorization from Union Overland before being shipped or delivered back. Products returned without prior authorization may be refused.
Return approval does not guarantee a refund. All returned products are subject to inspection upon receipt.
Once the product has been received and determined to meet the applicable return requirements, Union Overland will issue the approved refund to the original payment method where possible.
Return Shipping
Returned freight is at the customer's expense unless the return is for a warranty claim. For all standard returns, including large or freight-shipped items such as rooftop tents, racks, and awnings, the customer is responsible for all return freight and shipping costs, and for the risks associated with returning the product, unless the return is for a warranty claim or otherwise agreed in writing. Warranty returns are handled under the Warranty Claim Procedure below.
Original shipping, freight, delivery, brokerage, duty, and similar charges are non-refundable unless required by law or the return resulted directly from an error by Union Overland.
Union Overland strongly recommends using an insured and trackable shipping service. Union Overland is not responsible for returned products that are lost or damaged before they are received by us.
Non-Returnable & Final-Sale Products
Unless otherwise approved by Union Overland or required by applicable law, the following may not be eligible for return:
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Products that have been installed, mounted, assembled, used, or modified;
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Products showing signs of attempted installation;
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Products missing packaging, hardware, accessories, manuals, or components;
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Special-order or custom-order products;
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Custom fabricated, cut, drilled, wired, programmed, or modified products;
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Clearance, liquidation, scratch-and-dent, open-box, or products specifically marked final sale;
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Gift cards;
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Electrical products that have been installed or connected;
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Products damaged after delivery due to misuse, improper storage, installation, handling, or transportation; and
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Any product specifically identified as non-returnable at the time of sale.
Defective products are handled under the applicable warranty process rather than the standard change-of-mind return policy.
Order Cancellations
Orders that have not yet been processed or shipped may be eligible for cancellation.
Once an order has entered fulfillment, been transferred to a supplier, prepared for freight, shipped, or incurred non-refundable supplier or carrier charges, cancellation may no longer be possible or may be subject to costs already incurred.
Special-order, custom-order, made-to-order, or supplier-direct products may not be cancellable once the order has been submitted to the manufacturer or supplier.
Please contact Union Overland as soon as possible if you need to request a cancellation.
Refused & Undeliverable Shipments
Customers are responsible for providing a complete and accurate shipping address and for being available for deliveries requiring an appointment or signature.
If an order is refused, unclaimed, returned because of an incorrect address, or otherwise returned to Union Overland or its supplier for reasons not caused by Union Overland, the customer may be responsible for the original shipping costs, return freight, storage charges, redelivery charges, and other costs incurred.
Any eligible refund may be reduced by these amounts to the extent permitted by applicable law.
Shipping Damage & Freight Claims
Customers should inspect all shipments as soon as reasonably possible after delivery.
For large freight shipments, including rooftop tents, racks, awnings, cases, and similar oversized products, customers should inspect the packaging and product for visible damage before accepting delivery whenever reasonably possible.
If damage is visible:
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Photograph the shipment and packaging before opening or moving it where practical;
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Note visible damage on the carrier's delivery receipt before signing;
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Retain all packaging, pallets, cartons, and shipping materials; and
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Contact Union Overland as soon as possible with photographs and your order number.
Do not discard damaged packaging until Union Overland confirms that it is no longer required for the claim.
Failure to document freight damage may affect our ability to recover compensation from the carrier and may delay resolution of the claim.
Damage that is not immediately visible should be reported as soon as reasonably possible after discovery.
Union Overland will assist with valid carrier claims where applicable. Carrier investigations and claim decisions are ultimately subject to the carrier's own policies and procedures.
Do not return a freight-damaged product without receiving instructions from Union Overland.
Warranty Coverage
Union Overland sells products manufactured by numerous independent brands. Warranty periods and conditions vary by manufacturer, product category, model, and sometimes individual component.
Any warranty periods displayed on this page are provided as general guidance and may not apply to every product.
The specific manufacturer's warranty applicable to the purchased product governs the manufacturer's warranty coverage. Where there is a discrepancy between a general warranty period stated by Union Overland and the applicable manufacturer's official warranty terms, the manufacturer's applicable terms will govern, subject always to any rights the customer may have under applicable law.
For this reason, customers are encouraged to contact:
before purchasing if they require confirmation of the exact warranty applicable to a particular product.
Union Overland will be happy to verify the applicable manufacturer's warranty terms.
Warranty Eligibility
Unless the applicable manufacturer provides otherwise, warranty assistance through Union Overland is available for products purchased directly from Union Overland.
Manufacturer warranties may be limited to the original purchaser and may be non-transferable following resale or transfer of the product.
Proof of purchase may be required for all warranty claims.
Warranty coverage begins on the date specified by the applicable manufacturer's warranty terms, which may be the purchase date, delivery date, or another date defined by the manufacturer.
General Product Warranty
Non-lighting products sold by Union Overland may be covered by their respective manufacturer's warranty against qualifying defects in materials or workmanship under normal and intended use.
Coverage periods, exclusions, and remedies vary significantly between manufacturers.
Do not assume that every product sold by Union Overland carries the same warranty period.
Contact info@unionoverland.com for warranty information relating to a specific product.
Lighting Warranty
Lighting products are subject to manufacturer-specific warranty terms.
General warranty periods for lighting products currently carried by Union Overland may include:
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Cube Lights, qualifying SAE/DOT/E-Marked Light Bars and Titanium Series Lights — 5-Year Limited Warranty
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BrightSource ECO2 Series Light Bars & Work Lights — 3-Year Limited Warranty
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Strands Lighting Products — 3-Year Functional Warranty
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Rechargeable Lighting Products — 1-Year Limited Warranty
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Safety Lights — 3-Year Limited Warranty
These periods are provided as general guidance only. Certain models, components, accessories, discontinued products, or product revisions may carry different coverage.
Customers should contact info@unionoverland.com to verify the exact warranty applicable to their specific lighting product.
Condensation in Lighting Products
Some condensation can naturally occur inside automotive and aftermarket lighting products as a result of temperature changes, humidity, pressure changes, and normal ventilation.
Temporary light misting or fogging that dissipates naturally may be considered normal and may not constitute a manufacturing defect.
Conditions that may warrant further assessment include persistent standing water, significant water accumulation, or large droplets that do not dissipate normally.
Potential causes may include:
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Housing damage;
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Seal failure;
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Improper installation;
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Improperly installed wiring or connectors;
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Impact damage; or
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A manufacturing defect.
Customers experiencing significant moisture accumulation should discontinue use if continued operation could cause damage and contact Union Overland with clear photographs or video for assessment.
Final warranty eligibility will be determined according to the applicable manufacturer's warranty terms.
What Is Generally Not Covered by Warranty
Unless specifically covered by the applicable manufacturer's warranty or applicable law, warranties generally do not cover:
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Normal wear and tear;
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Cosmetic deterioration that does not affect product function;
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Scratches, chips, fading, discoloration, surface corrosion, or weathering arising from normal use;
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Improper installation;
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Incorrect fitment;
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Misuse, abuse, neglect, or improper maintenance;
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Overloading or exceeding rated capacities;
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Modification or alteration;
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Unauthorized repairs;
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Damage resulting from accidents, collisions, impacts, off-road use beyond the product's intended design, or external forces;
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Damage caused by improper mounting or insufficient fastening;
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Damage caused by failure to inspect or maintain mounting hardware;
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Damage resulting from use outside the manufacturer's intended application;
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Damage resulting from improper electrical connections, voltage, wiring, fusing, or installation;
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Damage caused by environmental exposure where such exposure is outside the product's intended design;
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Theft, vandalism, fire, flood, or other external events;
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Consumable components unless specifically warranted; and
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Labour or other consequential expenses unless expressly covered.
The manufacturer's specific exclusions will govern the manufacturer's warranty.
Installation, Fitment & Customer Responsibility
Customers are responsible for confirming that products are appropriate for their vehicle, application, load, and intended use before installation unless Union Overland has expressly confirmed fitment in writing based on complete and accurate vehicle information supplied by the customer.
Fitment recommendations may depend on information including vehicle year, make, model, trim, roof type, bed length, existing accessories, mounting system, load capacity, and modifications.
Customers are responsible for providing accurate information.
Professional installation by a qualified installer is strongly recommended for products involving vehicle mounting, electrical systems, structural components, rooftop loads, racks, tents, awnings, lighting, wiring, or other safety-critical applications.
Products must be installed, operated, inspected, maintained, and secured according to the manufacturer's instructions.
Installation by Union Overland, a third-party installer, or the customer does not expand or modify the manufacturer's warranty unless expressly stated in writing.
Roof Racks, Rooftop Tents, Awnings & Vehicle-Mounted Equipment
The customer is responsible for ensuring that their vehicle, roof rack, bed rack, crossbars, mounting system, and other supporting structures are rated for the applicable product and loads.
Vehicle-mounted equipment should be inspected regularly, particularly before and during extended travel or off-road use.
Fasteners, mounting brackets, straps, rails, and other attachment points may loosen over time due to vibration, temperature changes, road conditions, and normal use.
Customers are responsible for periodically checking and properly securing vehicle-mounted products according to manufacturer specifications.
Never exceed vehicle, rack, crossbar, mounting-system, or product load ratings.
Warranty Claim Procedure
To initiate a warranty claim, contact:
Please provide, where applicable:
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Your Union Overland order number;
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Name of the purchaser;
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Product name and model;
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Detailed description of the issue;
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Clear photographs of the product and issue;
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Photographs showing installation or mounting;
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Video demonstrating the issue where useful;
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Vehicle year, make, and model where relevant;
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Serial number where applicable; and
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Any additional information requested by Union Overland or the manufacturer.
Incomplete information may delay the warranty assessment.
Union Overland may forward claim information, photographs, videos, and relevant purchase information to the manufacturer or supplier for the purpose of evaluating and processing the claim.
Warranty Inspection & Return Shipping
A manufacturer may require a suspected defective product or component to be returned for inspection before approving a warranty claim.
Customers should not ship a product back without receiving return instructions or authorization.
Unless otherwise required by applicable law or provided by the applicable manufacturer, shipping costs associated with warranty inspection or return may initially be the responsibility of the customer.
If a claim is approved, shipping reimbursement or replacement shipping will be handled according to the applicable manufacturer's warranty policy.
Unauthorized freight or shipping charges incurred by the customer may not be reimbursed.
Warranty Remedies
Where a manufacturer's warranty claim is approved, the available remedy is determined by the applicable manufacturer's warranty terms.
Depending on the manufacturer and circumstances, remedies may include:
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Repair;
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Replacement components;
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Replacement of the product;
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Manufacturer credit; or
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Another remedy authorized by the manufacturer.
A customer is not automatically entitled to choose between repair, replacement, credit, or refund unless required by applicable law.
A warranty claim does not automatically entitle the customer to a full refund.
Unless expressly provided by the manufacturer or required by law, replacement or repair does not restart or extend the original warranty period.
Labour, Removal & Reinstallation
Unless expressly included in the applicable manufacturer's warranty or required by law, warranty coverage does not include labour or costs associated with:
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Diagnosis;
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Product removal;
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Installation;
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Reinstallation;
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Vehicle disassembly;
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Wiring;
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Fabrication;
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Travel;
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Transportation;
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Towing;
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Vehicle rental;
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Accommodation;
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Storage; or
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Downtime.
Customers should confirm labour coverage before authorizing third-party repairs or replacement work.
Union Overland will not reimburse unauthorized third-party labour or repair expenses unless expressly agreed to in writing beforehand.
Consequential Damages & Limitation of Liability
To the fullest extent permitted by applicable law, Union Overland shall not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the purchase, installation, use, failure, removal, or replacement of a product.
This may include, where legally permitted:
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Lost income or business;
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Lost time;
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Loss of use of a vehicle;
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Travel interruption;
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Accommodation expenses;
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Rental vehicle expenses;
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Towing expenses;
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Storage expenses;
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Installation or removal labour;
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Reinstallation costs; and
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Other expenses arising indirectly from a product failure.
To the fullest extent permitted by law, Union Overland is not responsible for vehicle, property, cargo, or other damage caused by improper installation, misuse, overloading, insufficient maintenance, failure to inspect mounting hardware, unauthorized modification, or use contrary to manufacturer instructions.
Nothing in this section excludes liability that cannot legally be excluded or limited.
Third-Party Manufacturers
Products sold by Union Overland may be manufactured, distributed, fulfilled, or warranted by independent third parties.
Union Overland may act as an intermediary between the customer and manufacturer when assisting with a warranty claim, but Union Overland does not control the manufacturer's investigation, approval process, parts availability, replacement timelines, or final warranty determination.
We will make reasonable efforts to assist our customers throughout the process.
Replacement Product Availability
Warranty replacements may be subject to manufacturer inventory and availability.
If an identical product has been discontinued or is unavailable, the manufacturer may provide an equivalent replacement, repair, component replacement, credit, or other remedy in accordance with its warranty policy.
Union Overland cannot guarantee immediate availability of replacement products or components.
Unauthorized Repairs & Modifications
Customers should contact Union Overland before attempting repairs, modifications, disassembly, drilling, rewiring, seal replacement, structural alteration, or other corrective work on a product believed to be defective.
Unauthorized repair or modification may affect warranty eligibility where permitted under the applicable manufacturer's warranty terms.
Policy & Manufacturer Terms
Union Overland may update this policy periodically to reflect changes to our operations, manufacturers, products, or applicable requirements.
Manufacturer warranty policies may also change independently.
The warranty applicable to a product will be determined by the manufacturer's applicable terms and applicable law.
Because individual products may have warranty or return conditions that differ from the general information shown on this page, customers are encouraged to contact Union Overland for confirmation before purchase.
For product-specific warranty information, return questions, fitment assistance, or claim support, contact:
We are happy to verify the applicable terms and help you determine the best course of action.