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Find quick answers to our most common questions.
Get In Touch
Home Base
Midland, Ontario
info@unionoverland.com
Business Hours
Monday to Friday
From 9 AM to 5 PM (EST)
FAQs
Orders & Shipping
How can I track my order?
You’ll receive a tracking link via email once your order ships.
How long will delivery take?
Most orders arrive within 3–7 business days, depending on location.
Do you offer international shipping?
If you’re looking for shipping outside of Canada please email us and we can process it manually for you.
Can I change my shipping address after ordering?
Please contact us within 24 hours to update your address.
What should I do if my package is lost?
Reach out to our support team and we’ll help resolve the issue.
Returns & Support
What is your return policy?
We accept returns within 30 days of purchase for most unused items. Contact us for further details regarding your specific order.
How do I start a return?
Contact our support team to receive return instructions.
Do you cover return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective.